Refund Policy

This Refund Policy sets out the terms under which Fullstack Coding Ltd ("we", "us", "our") will consider refund requests in connection with our software development services. Please read this policy carefully before engaging our services.

1. Nature of Our Services

Fullstack Coding Ltd provides bespoke software development services. Because our work involves the investment of skilled professional time, resources, and intellectual effort from the moment a project commences, our refund policy reflects the custom nature of what we produce. Each project is scoped, planned, and built specifically for the individual client — it cannot be resold or repurposed.

2. Deposits

A deposit (typically 50% of the agreed project fee) is required before work commences. This deposit covers the initial planning, scoping, architecture design, and early development work undertaken on your behalf.

Deposits are non-refundable once work has commenced. If you cancel a project after paying a deposit but before work has started, we will consider a full or partial refund of the deposit at our discretion, provided you notify us in writing within 48 hours of payment.

3. Project Cancellation by the Client

If you choose to cancel a project after work has commenced:

• You will be invoiced for all work completed up to the date of cancellation, calculated on a fair pro-rata basis against the total project fee
• Any deposit paid will be applied against the amount owed for work completed
• If the deposit exceeds the value of work completed at the time of cancellation, the difference may be refunded at our discretion
• All completed work and deliverables produced up to the cancellation date will be provided to you upon settlement of any outstanding balance

4. Defects and Non-Conforming Deliverables

We stand behind the quality of our work. If a deliverable does not substantially conform to the agreed specification as set out in your project proposal, we will:

• Work with you to understand the issue and remedy any defects within the post-launch support window (specified in your proposal)
• Where a defect cannot be reasonably remedied within an agreed timeframe, discuss an appropriate remedy including a partial credit or discount on future work

Refunds based on defects will only be considered where:

• The defect was reported to us in writing within the post-launch support window
• The defect represents a material failure to meet the agreed specification (not a change in requirements or preferences)
• We have been given a reasonable opportunity to remedy the defect and have been unable to do so

5. Change of Requirements

No refund will be issued where a client's requirements change after work has commenced and the deliverables meet the original agreed specification. Changes in scope, preference, or business direction after project commencement are handled via our change request process, which may involve additional costs.

6. Project Cancellation by Us

In the unlikely event that we cancel a project due to circumstances within our control (excluding force majeure), we will refund any fees paid that relate to work not yet completed. If cancellation is necessary due to your failure to fulfil client obligations (as described in our Terms of Service), standard cancellation terms apply.

7. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control. In such cases, we will negotiate a fair resolution with you in good faith, which may include a revised timeline rather than a refund.

8. How to Request a Refund

All refund requests must be submitted in writing to:

Email: inf@fullstackcodingltd.online

Your request should include:

• Your full name and company name
• The project name or reference number
• A clear description of the reason for your refund request
• Any supporting evidence (e.g. communications, screenshots of defects)

We will acknowledge your request within 2 business days and aim to resolve it within 14 business days.

9. Approved Refunds

Where a refund is approved, it will be processed via BACS bank transfer to the account from which payment was originally made within 10 business days of approval. We do not issue refunds via any other method unless agreed in writing.

10. Consumer Rights

If you are a consumer (purchasing services for personal, non-business use), you may have additional statutory rights under the Consumer Rights Act 2015. This policy does not affect those rights. However, please note that the majority of our clients are businesses, and our services are primarily B2B in nature.

11. Disputes

We always prefer to resolve disputes amicably. If you are unhappy with the outcome of a refund request, please escalate by writing to us at inf@fullstackcodingltd.online. If we are unable to reach a resolution, disputes are subject to the laws of England and Wales as set out in our Terms of Service.

12. Contact

Fullstack Coding Ltd
61 Bridge Street, Kington, Herefordshire, HR5 3DJ
Email: inf@fullstackcodingltd.online
Tel: +44 7449 702068